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Order quickly and easily online!
Shipping information
- Fast & easy delivery to the desired address (to the delivery address specified in the order).
- Shipping notification by e-mail as soon as your parcel has been dispatched (you must enter your e-mail address for this)
- Track parcel delivery via tracking number. (Post-AT & DHL-DE)
- Your parcel could not be delivered? If the parcel cannot be delivered, it will be returned to PERRO.
- With a deposit authorisation, your parcel can be deposited at your address. Simply request a deposit authorisation directly from the delivery service. PERRO GmbH accepts no liability for goods or parcels that are deposited as part of a deposit authorisation.
For end customers & vets
Shipping costs
PERRO ships your parcel free of charge within Austria and Germany from an order value of 49 euros. For orders below this amount, we charge a small flat-rate packaging and shipping fee per consignment.
This includes the costs for postage, packaging and logistics. The shipping costs for other EU countries can be found in the enclosed table.
Island shipping, if not listed by country, is 100,- EUR in advance. The exact costs will be determined after the order has been placed.
| Shipping costs* | Countries AT and DE / Additional information |
| free of charge | within Austria and Germany from an order value of 49,- Euro |
| EUR 5,90 | within Austria and Germany for orders under 49,- Euro |
| on request | Freight forwarding goods per consignment |
| Shipping costs* | Other EU countries / additional information |
| free of charge | within the Czech Republic, Slovenia, Belgium, the Netherlands, Slovakia and Luxembourg from an order value of 90,- Euro
|
| free of charge | within Croatia, Lithuania, Italy, France, Poland, Sweden and Denmark from an order value of 120,- Euro
|
| free of charge | within Spain from an order value of 170,- Euro - Delivery to the Canary Islands is not possible.
|
| free of charge | within Romania, Ireland, Bulgaria, Portugal, Estonia, Latvia and Finland from an order value of 220,- Euro
|
| EUR 15,00 | within the Czech Republic, Slovenia, Belgium, the Netherlands, Slovakia and Luxembourg for orders under 90 euros
|
| EUR 15,00 | within Croatia, Lithuania and Italy for orders under EUR 120.00 (islands always EUR 25.00 per parcel) |
| EUR 20.00 PER PARCEL | within France and Poland with an order value of less than EUR 120
(islands always EUR 25 per parcel) |
| EUR 25.00 PER PARCEL | within Sweden and Denmark for orders under 120,- Euro (islands always per parcel EUR 25,-) |
| EUR 25.00 PER PARCEL | within Romania for orders under 220,- Euro
|
| EUR 40.00 PER PARCEL | within Spain for orders under 170,- Euro - Delivery to the Canary Islands is not possible.
|
| EUR 40.00 WITHIN | within Ireland, Bulgaria and Portugal for orders under 220,- Euro
|
| EUR 45,00 | within Estonia, Latvia and Finland for orders under 220,- Euro
|
| EUR 55.00 WITHIN | within Greece
|
| EUR 25,00
| within Switzerland
(any customs duties incurred must be paid when the parcel is handed over to the parcel carrier.
Collective dispatch approx. every 14 to 21 working days - on request!) |
| EUR 20,00 | within Hungary (special rule for orders of: HM-01700 & HM-01750 )
|
| on request | Freight forwarding goods per consignment
|
For industrial customers & growers
Shipping costs
PERRO ships your parcel free of shipping costs within Austria and Germany for net order values of 150 euros or more. For net order values between €50 and €150, a flat-rate packaging and shipping fee of €10 net will be charged per consignment after deduction of the grower/industrial customer discount.
The packaging and shipping costs per consignment include the costs for postage, packaging and logistics. The shipping costs for other EU countries can be found in the enclosed table.
| Shipping costs* | Countries AT and DE / Additional information |
|
free of charge | within Austria and Germany from an order value of 150,- Euro |
| free of charge | within Slovakia from an order value of 250,- Euro |
| free of charge | within Europe from an order value of 500,- Euro (excl. Switzerland) |
| EUR 10,00 | within Austria and Germany with an order value between 50,- and 150,- Euro
|
| EUR 15,00 | within Austria and Germany with an order value up to 50,- Euro
|
| EUR 25,00 | within Slovakia for orders under 250,- Euro
|
| EUR 25,00 | within Europe for orders under 500,- Euro
|
| EUR 65,00 | within Austria and Germany for forwarding goods per consignment
|
| EUR 25,00 | within Switzerland (any customs duties incurred must be paid when the parcel is handed over to the parcel deliverer. Collective dispatch approx. every 14 to 21 working days - on request!) |
| on request
| Freight forwarding goods per consignment
|
Delivery times and shipping conditions
*General information
In principle, we endeavour to deliver promptly, but some items may take longer to deliver. Information on delivery times is always non-binding. Claims for damages arising from allegedly delayed delivery are excluded.
Force majeure and unforeseen obstacles, such as operational disruptions, delays in procurement, transport or other delays for which we are not responsible, shall result in a reasonable extension of the delivery time, even if they do not occur at the seller's premises but at those of its suppliers. The buyer cannot make any claims for damages due to the delay caused by this. We endeavour to deliver all items promptly and to reorder in the event of increased demand, however, some items may be subject to longer delivery times. In these cases you will be informed in writing, by e-mail or telephone.
In principle, however, all items are available while stocks last. Delivery is fast and secure by dispatch. Any necessary subsequent deliveries will of course be free of postage and shipping costs.
FAQs - about shipping & delivery
At PERRO, we actually offer the possibility to actively choose a more environmentally friendly option. At the customer's request, we package PERRO products in line with our "zero waste strategy".
What is behind this? We process our used cartons into filling material and put this into the cartons instead of the bubble wrap. At the moment this is not enough for all orders. If you wish to transport the products in zero-waste packaging, please note this in the comments field when ordering. No new cartons will be purchased for this purpose, but used cartons will be recycled. Since the cardboard filling material is unfortunately not enough, we resort to bubble wrap as a second option.
We would like to briefly explain why we do this and what advantages this also offers
- Bubble wrap has a lot of volume due to the contained air at a comparatively very low material input (plastic).
- Goods are well protected by the bubble wrap.
- Breakage or damage are optimally prevented.
- Replacement of goods due to damage is minimized, which in turn leads to less transportation costs.
- The bubble wrap is not a composite material, but pure plastic. Therefore it is completely recyclable and reusable!
As long as your order is not yet in our warehouse, it is possible to add items or modify the order. In this case, please contact our customer service:
✉ service@perro.at
☎ +43(0)662 64 50 20
Yes, Austrian Post or DHL in Germany are reliable partners. Shipping is climate-neutral.
The delivery time for items in stock is usually around 3 - 7 working days.
We ask for your understanding that the delivery service may need a little more time for delivery depending on the delivery address. On special offer days with extremely high order volumes, it may also take a little longer on our part.
Yes, that's no problem!
Please indicate your wish for collection when you place your order. You will be notified as soon as the goods are ready for collection at the PERRO SHOP Salzburg-Elsbethen and you can pay conveniently at the checkout on site.
The pick-up address is: Salzachweg 1, 5061 Salzburg-Elsbethen, Austria.
Please note the opening hours of the PERRO SHOP Salzburg-Elsbethen:
Monday - Friday: 9:00 - 18:00 and Saturday: 9:00 - 13:00.
Attention: We currently only offer this option in our Salzburg-Elsbethen shop.
We send our parcels in advance with the Austrian postal service and currently still use the DPD delivery service on request (delivery maximum once a week).
End customer and vet: From a minimum order value of € 49,- we will send you your parcel free of shipping costs in Austria and Germany.
B2B: From an order value of €150,- you will receive your delivery free of charge.
You can find detailed shipping information and information on all other EU countries under the menu item Shipping.
If an item is on backorder, this will be noted on the invoice and the item will be sent automatically when it becomes available.
If an item is missing from your delivery and is not noted as backordered on the invoice or delivery bill, please contact our customer service:
✉ service@perro.at
☎ +43(0)662 64 50 20
Orders can be placed with us online, by telephone, by e-mail or by fax.
✉ bestellung@perro.at
☎ +43(0)662 64 50 20
Fax: +43(0)662 64 50 20 - 4
You can find out the status of your order via our customer service. If you have not received your goods within the specified delivery time, please also contact our customer service.
✉ service@perro.at
☎ +43(0)662 64 50 20
You will also receive an email with your consignment number as soon as the goods have left our dispatch warehouse. Please always make sure that your e-mail address is entered correctly in the customer data.
Yes, this is possible. You can change your delivery address online at any time in the "Personal data" section and add as many delivery addresses as you like.
Note: Please note that the delivery and billing address must be in the same country!
No, there is no minimum order value at PERRO. For orders with a value of less than €49, end customers will be charged a shipping fee of €5.90.
